The Normal Working Days for the Digital HelpDesk support staff are:

8:30am - 5:00pm EST


The Digital HelpDesk is generally not staffed during major National and some Ohio State holidays, although queued tickets may be periodically addressed by staff members during such periods.

Current Holiday Schedule:

Dates Status
Saturday-Sunday     Closed
1/2/2017 Closed (New year's Day)


Closed (MLK Birthday)

5/29/2017 Closed (Memorial Day)
7/4/2017 Closed (4th of July)
9/4/2017 Closed (Labor Day)
11/23/2017 Closed (Thanksgiving)
11/24/2017 Closed (Day after Thanksgiving)
12/22/2017 Closed (Christmas Eve)
12/25/2017 Closed (Christmas Day)